Get in Touch With Us
Whether you have spotted something on the site that needs updating, want to suggest a casino we should look at, or simply have a question about our best non GamStop casinos research, this page tells you how to reach us and what happens when you do.
How to Reach the Team
Email is the most direct route to us. Every message is read by a real person, and we aim to reply within two working days. The more context you include — the page you are asking about, the casino name if relevant, or the nature of your concern — the faster we can get back to you with something useful.
Please write to us at: [email protected]
What We Can Help With
We receive a range of enquiries. Here are the ones we handle most often:
- Content questions — Not sure how we rated a particular casino, or want to understand a term used in one of our reviews? Ask us directly and we will explain our reasoning.
- Corrections and accuracy — Our editorial team researches and verifies casino information at a fixed point in time. Offers, terms and operator details do change. If something looks out of date, please flag it — we take accuracy seriously and will investigate promptly.
- Reader feedback — Have a view on a casino we have covered, or experience of one that shaped your thinking? We genuinely read this kind of feedback and it informs how we update our content.
- Topic suggestions — If there is a gap in our coverage — a casino type, payment method, or topic — that you think we should address, let us know. We shape future content around what our readers actually need.
- Commercial and partnership enquiries — If you represent a brand or organisation and want to explore working with us, please introduce yourself and outline your proposal clearly. We review all submissions before responding.
- Safer gambling concerns — If you or someone you know would benefit from support or information, include that in your message and we will point you towards appropriate resources.
What to Expect After You Message Us
We do not use automated replies as a substitute for a real answer. When your email arrives, a member of our team reads it and responds personally. Our target is two working days. During busier periods it may take a little longer — we appreciate your patience and will always follow up.
If your message relates to a specific page or casino review, quoting the URL or casino name will help us locate the relevant content straight away.
How We Work and Why It Matters
Non Gamstop Casinos is an independent comparison site. We research casinos that operate outside the Gamstop self-exclusion scheme and present them alongside honest assessments of what they offer — including genuine drawbacks, not just headline bonuses. Our editorial positions are not for sale, and commission arrangements with operators do not determine how we rank or rate them.
Reader feedback plays a direct role in keeping that standard honest. If something we have published is misleading, incomplete or just not useful, we want to know. That is the only way the site stays worth visiting.
A Note on Response Times and Scope
We are a small editorial team, so there are limits to what we can advise on directly. We can speak to our own content, our research methodology and the factual details published on this site. We are not in a position to resolve disputes with individual casinos, provide legal advice, or intervene in account or payment issues with any operator — those matters need to go directly to the casino concerned or, where applicable, to the relevant regulator or alternative dispute resolution service.
For anything within our scope, we look forward to hearing from you.